Refund policy
We follow the highest quality control standards and ensure that each product is made with the care and workmanship that our customers expect. As a policy, we do not offer returns or exchanges on products delivered in perfect condition as per the order placed.
In case the product is damaged, we have a 03-day return policy, which means you have 03 days after receiving your item(s) to request a return for damaged products. Please make sure you have a video of unboxing the product to be eligible for a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Order once placed , a refund/cancellation for the same can be initiated only within 24 hours from day of order (given the order is not shipped)
Once your order has been processed (shipped/intransit) refund won't be granted unless your case falls under other conditions mentioned in the policy above.
To start a return, you can contact us at adorestoreinfo@gmail.com . If your return is accepted, we’ll arrange pickup from the same shipping address. Item(s) sent back to us without first requesting a return will not be accepted.
Shipping Charges for the Return Shipping will be bared by the customer. It will be deducted from the refund amount.
You can always contact us for any return question at adorestoreinfo@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.